/* Estilos compartidos de las páginas de soporte y legales.
   Replican los tokens, el encabezado, el menú móvil y el pie de index.html. */
:root{
  --deep:#342558; --vivid:#BA1DE9; --mid:#7555BF;
  --green:#00a86b; --green-bright:#00e89a;
  --light:#f6f2fe; --light2:#ede6f9; --gray:#ddd5f0; --card:#ffffff;
  --dark-grad:linear-gradient(160deg,#1e0c38 0%,#2d1556 58%,#3a1a6a 100%);
  --light-grad:linear-gradient(160deg,#f8f4ff 0%,#efe8fb 60%,#e9e0f8 100%);
  --vivid-grad:linear-gradient(135deg,#BA1DE9,#7555BF);
  --maxw:1180px;
}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}
html{scroll-behavior:smooth;}
body{font-family:'Montserrat',sans-serif;background:#160a28;color:var(--deep);
  -webkit-font-smoothing:antialiased;line-height:1.6;overflow-x:hidden;}
img{max-width:100%;display:block;}
a{color:inherit;text-decoration:none;}

/* ---------- accesibilidad ---------- */
.skip-link{position:absolute;left:-9999px;top:0;z-index:500;
  background:var(--vivid);color:#fff;font-family:'Quicksand',sans-serif;font-weight:700;
  padding:12px 20px;border-radius:0 0 10px 0;}
.skip-link:focus{left:0;}
:focus-visible{outline:2px solid var(--green-bright);outline-offset:3px;border-radius:4px;}
.btn:focus-visible{outline:2px solid #fff;outline-offset:3px;}

/* ---------- tipografía compartida ---------- */
.eyebrow{font-family:'Quicksand',sans-serif;font-size:13px;font-weight:700;
  letter-spacing:3px;text-transform:uppercase;color:var(--vivid);margin-bottom:16px;}
h1,h2,h3{font-family:'Quicksand',sans-serif;font-weight:700;letter-spacing:-1px;}
.grad{background:var(--vivid-grad);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;}
.lead{font-size:clamp(16px,1.5vw,19px);line-height:1.65;font-weight:400;max-width:760px;}
.dark .lead{color:rgba(255,255,255,0.84);}
.light .lead{color:rgba(52,37,88,0.82);}

/* ---------- secciones ---------- */
section{position:relative;padding:clamp(64px,8vw,104px) 0;scroll-margin-top:78px;overflow:hidden;}
.dark{background:var(--dark-grad);color:#fff;}
.light{background:var(--light-grad);color:var(--deep);}
.wrap{width:100%;max-width:var(--maxw);margin:0 auto;padding:0 28px;position:relative;z-index:2;}
.amb{position:absolute;border-radius:4px;background:var(--vivid);opacity:.13;z-index:0;pointer-events:none;}

/* ---------- header ---------- */
header{position:fixed;top:0;left:0;right:0;z-index:200;transition:background .3s,box-shadow .3s,padding .3s;padding:18px 0;}
header.scrolled{background:rgba(22,10,40,0.82);backdrop-filter:blur(14px);box-shadow:0 1px 0 rgba(186,29,233,0.18);padding:12px 0;}
.nav{display:flex;align-items:center;justify-content:space-between;gap:24px;
  width:100%;max-width:var(--maxw);margin:0 auto;padding:0 28px;}
.brand{display:flex;align-items:center;gap:10px;}
.nav-links{display:flex;gap:28px;align-items:center;}
.nav-links a{font-size:14px;font-weight:500;color:rgba(255,255,255,0.78);transition:color .2s;}
.nav-links a:hover{color:#fff;}
.btn{font-family:'Quicksand',sans-serif;font-weight:700;font-size:14px;letter-spacing:.2px;
  display:inline-flex;align-items:center;gap:8px;padding:12px 22px;border-radius:50px;border:none;cursor:pointer;transition:transform .2s,box-shadow .2s,background .2s;}
.btn-primary{background:var(--vivid-grad);color:#fff;box-shadow:0 6px 20px rgba(186,29,233,0.38);}
.btn-primary:hover{transform:translateY(-2px);box-shadow:0 10px 28px rgba(186,29,233,0.5);}
.btn-ghost{background:rgba(255,255,255,0.08);color:#fff;border:1px solid rgba(255,255,255,0.28);}
.btn-ghost:hover{background:rgba(255,255,255,0.15);}
.btn-sm{padding:10px 18px;font-size:13.5px;}

/* ---------- menú móvil ---------- */
.nav-toggle{display:none;flex-direction:column;justify-content:center;gap:5px;
  width:44px;height:44px;background:rgba(255,255,255,0.08);border:1px solid rgba(255,255,255,0.28);
  border-radius:12px;cursor:pointer;padding:0;}
.nav-toggle span{display:block;width:20px;height:2px;margin:0 auto;background:#fff;border-radius:2px;transition:transform .25s,opacity .25s;}
.nav-toggle[aria-expanded="true"] span:nth-child(1){transform:translateY(7px) rotate(45deg);}
.nav-toggle[aria-expanded="true"] span:nth-child(2){opacity:0;}
.nav-toggle[aria-expanded="true"] span:nth-child(3){transform:translateY(-7px) rotate(-45deg);}
.mobile-menu{position:fixed;inset:0 0 0 auto;width:min(82%,340px);z-index:250;
  background:linear-gradient(160deg,#1e0c38,#2d1556);border-left:1px solid rgba(186,29,233,0.3);
  box-shadow:-20px 0 60px rgba(0,0,0,0.5);padding:96px 30px 40px;
  transform:translateX(100%);visibility:hidden;transition:transform .3s ease,visibility .3s ease;display:flex;flex-direction:column;gap:6px;}
.mobile-menu.open{transform:translateX(0);visibility:visible;}
.mobile-menu a:not(.btn){font-family:'Quicksand',sans-serif;font-weight:600;font-size:17px;
  color:rgba(255,255,255,0.86);padding:14px 0;border-bottom:1px solid rgba(255,255,255,0.08);}
.mobile-menu a:not(.btn):hover{color:#fff;}
.mobile-menu .btn{margin-top:22px;justify-content:center;}
.menu-overlay{position:fixed;inset:0;z-index:240;background:rgba(10,4,20,0.6);
  backdrop-filter:blur(2px);opacity:0;visibility:hidden;transition:opacity .3s,visibility .3s;}
.menu-overlay.open{opacity:1;visibility:visible;}
body.menu-open{overflow:hidden;}

/* ---------- hero de página interna ---------- */
.page-hero{padding-top:clamp(130px,14vw,170px);padding-bottom:clamp(56px,7vw,84px);}
.page-hero h1{font-size:clamp(36px,5.4vw,64px);line-height:1.04;letter-spacing:-2px;margin-bottom:20px;}
.updated{display:inline-block;margin-top:26px;font-family:'Quicksand',sans-serif;font-size:12px;font-weight:700;
  letter-spacing:.6px;padding:8px 15px;border-radius:50px;background:rgba(255,255,255,0.07);
  border:1px solid rgba(255,255,255,0.2);color:rgba(255,255,255,0.85);}

/* ---------- documento legal: índice + contenido ---------- */
/* sin overflow:hidden en la sección: si no, el índice sticky se descuadra */
.doc-sec{overflow:visible;}
.doc-grid{display:grid;grid-template-columns:260px 1fr;gap:48px;align-items:start;}
.toc{position:sticky;top:96px;background:#fff;border:1px solid var(--gray);border-radius:18px;
  padding:22px 20px;box-shadow:0 4px 22px rgba(52,37,88,0.07);}
.toc h2{font-size:12px;letter-spacing:1.4px;text-transform:uppercase;color:var(--vivid);margin-bottom:12px;}
.toc ol{list-style:none;counter-reset:toc;display:flex;flex-direction:column;gap:2px;}
.toc li{counter-increment:toc;}
.toc a{display:flex;gap:8px;font-size:13.5px;line-height:1.4;color:rgba(52,37,88,0.78);padding:6px 0;transition:color .2s;}
.toc a::before{content:counter(toc,decimal-leading-zero);font-family:'Quicksand',sans-serif;font-weight:700;color:rgba(52,37,88,0.4);}
.toc a:hover{color:var(--vivid);}
.doc{background:#fff;border:1px solid var(--gray);border-radius:22px;padding:clamp(28px,4vw,48px);
  box-shadow:0 10px 40px rgba(52,37,88,0.09);}
.doc>section{padding:0;overflow:visible;scroll-margin-top:100px;}
.doc>section+section{margin-top:36px;padding-top:36px;border-top:1px solid var(--light2);}
.doc h2{font-size:clamp(22px,2.4vw,27px);letter-spacing:-.6px;line-height:1.2;margin-bottom:14px;color:var(--deep);}
.doc h2 .n{color:var(--vivid);margin-right:8px;}
.doc h3{font-size:17px;letter-spacing:-.3px;margin:20px 0 8px;color:var(--deep);}
.doc p,.doc li{font-size:15px;line-height:1.7;color:rgba(52,37,88,0.82);}
.doc p+p{margin-top:12px;}
.doc ul{list-style:none;display:flex;flex-direction:column;gap:9px;margin:12px 0;}
.doc ul li{padding-left:22px;position:relative;}
.doc ul li::before{content:"";position:absolute;left:0;top:9px;width:9px;height:9px;border-radius:3px;background:var(--vivid);}
.doc a{color:var(--vivid);font-weight:600;}
.doc a:hover{text-decoration:underline;}
.doc strong{color:var(--deep);}
.doc .note{margin-top:16px;background:rgba(186,29,233,0.07);border:1px solid rgba(186,29,233,0.22);
  border-radius:14px;padding:16px 20px;font-size:14.5px;}
.doc .note strong{color:var(--vivid);}

/* ---------- soporte: canales, preguntas y formulario ---------- */
.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;}
.card{border-radius:20px;padding:30px 28px;transition:transform .25s,box-shadow .25s;}
.card-light{background:#fff;border:1px solid var(--gray);box-shadow:0 4px 22px rgba(52,37,88,0.07);}
.card-light:hover{transform:translateY(-4px);box-shadow:0 16px 40px rgba(52,37,88,0.13);}
.card .ic{width:42px;height:42px;border-radius:12px;background:var(--vivid-grad);color:#fff;margin-bottom:16px;
  display:flex;align-items:center;justify-content:center;font-size:16px;font-family:'Quicksand',sans-serif;font-weight:700;}
.card h3{font-size:20px;margin-bottom:10px;}
.card p{font-size:14.5px;line-height:1.6;color:rgba(52,37,88,0.78);}
.card a.link{display:inline-block;margin-top:12px;font-family:'Quicksand',sans-serif;font-weight:700;font-size:14.5px;color:var(--vivid);}
.card a.link:hover{text-decoration:underline;}
.section-head{max-width:820px;margin-bottom:40px;}
.h-sec{font-size:clamp(28px,3.6vw,42px);line-height:1.1;letter-spacing:-1.2px;margin-bottom:16px;}
.faq{display:flex;flex-direction:column;gap:12px;max-width:880px;}
.faq details{background:rgba(255,255,255,0.05);border:1px solid rgba(186,29,233,0.25);border-radius:16px;transition:border-color .2s,background .2s;}
.faq details[open]{border-color:rgba(186,29,233,0.5);background:rgba(255,255,255,0.07);}
.faq summary{list-style:none;cursor:pointer;display:flex;justify-content:space-between;align-items:center;gap:16px;
  padding:20px 24px;font-family:'Quicksand',sans-serif;font-weight:700;font-size:16.5px;color:#fff;}
.faq summary::-webkit-details-marker{display:none;}
.faq summary::after{content:"+";flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(186,29,233,0.2);
  color:#fff;display:flex;align-items:center;justify-content:center;font-size:18px;transition:transform .25s;}
.faq details[open] summary::after{transform:rotate(45deg);}
.faq .ans{padding:0 24px 22px;font-size:14.5px;line-height:1.65;color:rgba(255,255,255,0.78);}
.faq .ans a{color:var(--green-bright);font-weight:600;}
.strip{margin-top:34px;background:rgba(255,255,255,0.05);border:1px solid rgba(0,168,107,0.3);
  border-radius:16px;padding:20px 26px;font-size:15px;line-height:1.55;max-width:880px;}
.strip strong{color:var(--green-bright);}

.support-grid{display:grid;grid-template-columns:.92fr 1.08fr;gap:48px;align-items:start;}
.contact-form{background:#fff;border:1px solid var(--gray);
  border-radius:22px;padding:34px 32px;box-shadow:0 10px 40px rgba(52,37,88,0.09);}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px;}
.field{margin-bottom:16px;}
.field label{display:block;font-family:'Quicksand',sans-serif;font-weight:600;font-size:13px;
  color:var(--deep);margin-bottom:7px;}
.field label .req{color:var(--vivid);}
.field input,.field textarea,.field select{width:100%;font-family:'Montserrat',sans-serif;font-size:14.5px;color:var(--deep);
  background:#faf8ff;border:1px solid var(--gray);border-radius:12px;
  padding:13px 15px;transition:border-color .2s,background .2s,box-shadow .2s;}
.field select{appearance:none;cursor:pointer;
  background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' fill='none' stroke='%23342558' stroke-width='2'/%3E%3C/svg%3E");
  background-repeat:no-repeat;background-position:right 15px center;padding-right:40px;}
.field input::placeholder,.field textarea::placeholder{color:rgba(52,37,88,0.42);}
.field input:focus,.field textarea:focus,.field select:focus{outline:none;border-color:var(--vivid);background-color:#fff;box-shadow:0 0 0 3px rgba(186,29,233,0.12);}
.field textarea{resize:vertical;min-height:120px;}
.field.invalid input,.field.invalid textarea,.field.invalid select{border-color:#e0316b;background-color:#fff;}
.field .err{display:none;font-size:12px;color:#c81e59;margin-top:6px;}
.field.invalid .err{display:block;}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden;}
.form-note{font-size:12px;color:rgba(52,37,88,0.55);margin-top:10px;line-height:1.5;text-align:center;}
.form-note a{color:var(--vivid);font-weight:600;}
.form-msg{display:none;border-radius:12px;padding:14px 16px;font-size:14px;margin-bottom:18px;line-height:1.5;}
.form-msg.show{display:block;}
.form-msg.ok{background:rgba(0,168,107,0.12);border:1px solid rgba(0,168,107,0.4);color:#00734c;}
.form-msg.bad{background:rgba(224,49,107,0.09);border:1px solid rgba(224,49,107,0.35);color:#c81e59;}
.support-side .c-item{display:flex;gap:12px;align-items:flex-start;margin-top:18px;}
.support-side .c-item .ic{flex-shrink:0;width:38px;height:38px;border-radius:10px;background:var(--vivid-grad);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:15px;font-family:'Quicksand',sans-serif;font-weight:700;}
.support-side .c-item b{display:block;font-family:'Quicksand',sans-serif;font-size:14px;color:var(--deep);margin-bottom:2px;}
.support-side .c-item a,.support-side .c-item span{font-size:14px;color:rgba(52,37,88,0.72);}
.support-side .c-item a:hover{color:var(--vivid);}

/* ---------- footer ---------- */
footer{background:#11071f;color:rgba(255,255,255,0.6);padding:54px 0 30px;}
.foot{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:32px;
  max-width:var(--maxw);margin:0 auto;padding:0 28px;}
.foot-brand{max-width:340px;display:flex;flex-direction:column;gap:14px;}
.foot-brand .tag{font-size:13.5px;color:rgba(255,255,255,0.55);line-height:1.55;}
.foot-col h4{font-family:'Quicksand',sans-serif;font-size:12px;font-weight:700;letter-spacing:1.4px;
  text-transform:uppercase;color:rgba(255,255,255,0.45);margin-bottom:14px;}
.foot-col a,.foot-col span{display:block;font-size:14px;color:rgba(255,255,255,0.7);
  margin-bottom:10px;transition:color .2s;}
.foot-col a:hover{color:#fff;}
.foot-col a[aria-current="page"]{color:#fff;}
.foot-social{display:flex;gap:12px;margin-top:2px;}
.foot-social a{display:flex;align-items:center;justify-content:center;width:38px;height:38px;
  border-radius:10px;background:rgba(255,255,255,0.06);border:1px solid rgba(255,255,255,0.14);}
.foot-social a:hover{background:rgba(186,29,233,0.2);border-color:rgba(186,29,233,0.45);}
.foot-social svg{width:18px;height:18px;fill:rgba(255,255,255,0.8);}
.foot-bottom{max-width:var(--maxw);margin:34px auto 0;padding:22px 28px 0;
  border-top:1px solid rgba(255,255,255,0.08);display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;}
.foot-bottom .copy{font-family:'Quicksand',sans-serif;font-size:12.5px;letter-spacing:.4px;color:rgba(255,255,255,0.45);}
.foot-bottom .legal a{font-size:12.5px;color:rgba(255,255,255,0.45);margin-left:18px;}
.foot-bottom .legal a:hover{color:rgba(255,255,255,0.8);}
@media(max-width:600px){.foot{gap:26px;}.foot-bottom{flex-direction:column;align-items:flex-start;}.foot-bottom .legal a{margin:0 18px 0 0;}}

/* ---------- reveal ---------- */
.reveal{opacity:0;transform:translateY(26px);transition:opacity .7s ease,transform .7s ease;}
.reveal.in{opacity:1;transform:none;}

/* ---------- responsive ---------- */
@media(max-width:920px){
  .nav-links{display:none;}
  .nav>.btn-primary{display:none;}
  .nav-toggle{display:flex;}
  .doc-grid{grid-template-columns:1fr;gap:24px;}
  .toc{position:static;}
  .grid-3{grid-template-columns:1fr 1fr;}
}
@media(max-width:820px){.support-grid{grid-template-columns:1fr;gap:32px;}}
@media(max-width:600px){
  .grid-3{grid-template-columns:1fr;}
  .page-hero h1{letter-spacing:-1.2px;}
  .wrap{padding:0 20px;}
  .nav{padding:0 20px;}
}
@media(max-width:520px){.form-row{grid-template-columns:1fr;gap:0;}.contact-form{padding:26px 22px;}}
@media(prefers-reduced-motion:reduce){
  *{animation:none!important;transition:none!important;}
  .reveal{opacity:1;transform:none;}
  html{scroll-behavior:auto;}
}